Shipping and Returns

Shipping

We have a flat rate of $9.95.

We use Australia Post and Sendle, this means you will receive a tracking number.

In most cases your order will be ready to be shipped within 3 business days. With express post your order will be sent off the next day unless we are unable to. However, we will contact you.

Shinning Souls are not liable for any delays or damages once we have shipped your order off.

We currently don't do International Shipping as yet.

Returns

Shinning Souls do not accept returns for change of mind, so please be mindful when you placing your order.

In the unlikely event your product is faulty, please ensure to contact Shinning Souls within seven days via email: shinningsouls@outlook.com We will do our best to ensure you are happy with your product and in that rare case if you do have any concerns please don't hesitate to contact us.

Please understand that we don't refund shipping fees or cover the return shipping fee. We recommend using a reliable courier company that provide a tracking number as we are not liable for any packages that may get lost during transit.